Refund Policy

Last updated: August 31, 2026

1. General

At Arda Art, we take great care in preparing, packaging, and shipping every order. Because our store offers both original one-of-a-kind artworks and other art-related products, return and refund conditions may vary depending on the type of product purchased.

2. Original Artworks

Original artworks are unique, one-of-a-kind pieces. For this reason, all purchases of original artworks are generally considered final once the order has been confirmed and payment has been received.

Returns or exchanges due to a change of mind, personal preference, or differences in color appearance caused by screens, lighting, or photography are not accepted.

This does not affect any rights you may have under applicable law in cases where an item is defective, materially different from the item ordered, or otherwise subject to a legally required remedy.

3. Souvenirs, Merchandise and Other Products

For souvenirs, merchandise, prints, and other non-original products, please contact Arda Art promptly after receiving your order if there is a problem with the item.

Eligibility for a return, replacement, or refund will depend on the condition of the product and the circumstances of the request.

Items must generally be unused and returned in their original condition and packaging when a return is authorized.

4. Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, or you receive an incorrect item, please contact Arda Art promptly and provide your order information together with clear photographs of the product and packaging.

We will review the situation and, when appropriate, arrange a replacement, return, refund, or other suitable solution.

5. Damage During Shipping

If an item appears to have been damaged during transportation, please keep the product and all original packaging and contact Arda Art as soon as possible.

Photographs of the external packaging, internal packaging, shipping label, and damaged item may be required so that the matter can be assessed and, where applicable, addressed with the shipping carrier.

6. Return Shipping

If a return is authorized because an incorrect, defective, or damaged item was supplied, Arda Art will provide instructions regarding the return and applicable shipping costs.

For any other return accepted at our discretion, return shipping costs may be the responsibility of the customer.

Please do not return any product without contacting Arda Art first.

7. Refunds

When a refund is approved, it will be processed using an appropriate available method. Processing times may vary depending on the payment method and financial institution.

8. Cancellations

If you wish to cancel an order, please contact Arda Art as soon as possible.

Orders that have already been shipped may not be cancelled. Original artwork orders may also become non-cancellable once payment has been confirmed and preparation for shipment has begun.

9. Contact

For return, refund, damage, or order-related requests, please contact Arda Art through the contact information provided on our website and include your order details.